Casinia Casino - Pelaajan tili on suljettu ilman selitystä.

Hi everyone,

After about a month and a half of regular play at Casinia, my account was suddenly blocked without any warning or explanation.

Throughout my time using the casino, I made deposits, played regularly, and successfully completed several withdrawals without any issues. Furthermore, I had reached VIP level 4, demonstrating my consistent use of the platform.

The worst part is that, at the time of account closure, there was still a real balance in my gaming account. I currently have no way to access my account or request a withdrawal of those funds.

I believe that withholding my balance without adequate explanation and without allowing me to withdraw is an unfair practice.

I therefore ask Casinia to allow me to withdraw the remaining balance in full.

Thanks in advance.

Ciao a tutti,

dopo circa un mese e mezzo di gioco regolare su Casinia, il mio account è stato improvvisamente bloccato senza alcun preavviso o spiegazione.

Durante tutto il periodo in cui ho utilizzato il casinò ho effettuato depositi, giocato regolarmente e completato con successo diversi prelievi senza alcun problema. Inoltre, avevo raggiunto il livello VIP 4, a dimostrazione del mio utilizzo continuativo della piattaforma.

L'aspetto più grave è che, al momento della chiusura dell'account, era ancora presente un saldo reale sul mio conto di gioco. Attualmente non ho alcuna possibilità di accedere al mio account o di richiedere il prelievo di tali fondi.

Ritengo che trattenere il saldo senza una spiegazione adeguata e senza consentirmi il prelievo sia una pratica ingiusta.

Chiedo pertanto che Casinia che mi venga consentito di prelevare integralmente il saldo residuo.

Grazie in anticipo.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila