Casinia Casino - Pelaajan tili on suljettu.

Good evening,

I had an account registered at Casinia Casino, which had €73 in it.

My account was closed without warning and without a clear explanation. I've been unable to log in since then, and I haven't received a refund for my balance.

I've tried contacting customer support several times, but I haven't received any helpful answers or the opportunity to speak to a representative.

I also have proof where they send me an email canceling my withdrawal.

I therefore ask:

immediate refund of the €73 in your account

I look forward to hearing from you and resolving the issue as soon as possible.

Best regards.

Buonasera,

avevo un account registrato presso Casinia Casino, sul quale erano presenti 73€.

Il mio account è stato chiuso senza preavviso e senza una spiegazione chiara. Da quel momento non riesco più ad accedere e non ho ricevuto alcun rimborso del saldo presente.

Ho provato più volte a contattare l’assistenza clienti, ma non ho ricevuto risposte utili né la possibilità di parlare con un operatore.

Ho anche una prova dove mi inviano un email dove mi cancellano il prelievo.

Chiedo quindi:

il rimborso immediato dei 73€ presenti sul conto

Resto in attesa di una risposta e della risoluzione del problema nel più breve tempo possibile.

Cordiali saluti.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas