Casinia Casino - Pelaajan kotiutukset estetään jättipotin voiton jälkeen.

Good morning, I'm asking for help at Casinia Casino. My situation is as follows: on January 29, 2026, I hit jackpot. My joy was immense, but it didn't last long. I withdrew PLN 3,400 on Revolut, and the money arrived after the transfer; the withdrawals were blocked by the operator. Of course, the casino has been contacting me from the very beginning, but the problem is that after sending all the documents on March 11th, I received a Gmail from them stating that all the documents had been accepted. It's been 49 days since I won, and my withdrawals are still blocked. When I contact them, they ask for patience without giving a reason for blocking my money. I won the jackpot with my own money, not with any bonus, as it appears on the screenshot I'm sending you. Additionally, I'll send you an email confirmation that the documents have been accepted and a screenshot from my player account.

Natalia A. B.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What game did you play to achieve your jackpot win?
• Are there any documents currently pending verification in your account, or has your account been fully verified?
• When was the last time the casino communicated with you regarding your withdrawals, and what was their response?
• What is the total amount currently pending withdrawal?
• Have you been given any specific reason for your withdrawals being blocked or delayed?
• How long have you been playing at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kolombiana90,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika