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Payment has been artificially delayed for days without any reason. The only feedback from support is that you should simply wait a long time, a solution is not sought.

Auszahlung wird seit Tagen künstlich verzögert, völlig ohne Grund. Die einzige Rückmeldung vom Support ist, dass man einfach lange warten soll, eine Lösung wird nicht angestrebt.

Dear keineahnung789,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The problem is that none of the statements on this are credible, a little research ( -> Trustpilot) clearly shows that you have to think about getting your money at all, hence the complaint.

Das Problem ist, dass alle Aussagen dazu nicht glaubhaft sind, eine kleine Recherche ( -> Trustpilot) zeigt ganz klar, dass man bedenken haben muss, sein Geld überhaupt zu bekommen, deshalb die Beschwerde.

Dear keineahnung789,

Could you please specify how many days ago was your withdrawal requested?

Dear keineahnung789,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.