Casinia Casino - Kasino viivästyttää pelaajan voittoja.

This casino won't pay out my winnings. It's a ridiculous €240.

The support team constantly makes excuses, causes delays, etc.

The payment has not been processed for 4 days.

My request to change my email address has gone unanswered. Documents are constantly requested but not provided.

edited.

The customer is only king here when making a deposit...

Dieses Casino zahlt meinen Gewinn nicht aus. Es sind lächerliche 240-,

Der Support hat ständig Ausreden, Verzögerung usw.

Seit 4 Tagen ist die Auszahlung nicht bearbeitet .

Auf bitte meine Email Adresse zu ändern , wird nicht reagiert. Wird ständig Dokumente verlangt aber nicht

bearbeitet.

Der Kunde ist hier nur beim Einzahlen der König ..

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Hasansas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 10 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 10 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.

Dear Hasansas,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.