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I requested a withdrawal of €50, which was approved on April 14, 2026.

To date, the amount has not been credited to my bank account.

I contacted support several times via email and chat. I was asked to send a bank statement, which I provided, clearly proving that the amount has not been received.

Despite this, the casino has not provided any proof of the transfer, transaction ID or a specific deadline for resolution. The responses have been vague and, more recently, they have stopped providing concrete information.

This situation is worrying, as the withdrawal has been approved but remains unpaid without any transparency.

I ask for support in resolving this situation and ensuring that the payment is made or properly clarified.

Solicitei um levantamento no valor de 50€, o qual foi aprovado no dia 14 de abril de 2026.

Até à presente data, o valor não foi creditado na minha conta bancária.

Entrei em contacto várias vezes com o suporte por e-mail e chat. Foi-me solicitado o envio de um extrato bancário, o qual forneci, comprovando claramente que o valor não foi recebido.

Apesar disso, o casino não forneceu qualquer comprovativo da transferência, nem ID da transação, nem indicou um prazo concreto para resolução. As respostas têm sido vagas e, mais recentemente, deixaram de fornecer informações concretas.

Esta situação é preocupante, uma vez que o levantamento foi aprovado, mas permanece por pagar sem qualquer transparência.

Solicito apoio para a resolução desta situação e para garantir que o pagamento seja efetuado ou devidamente esclarecido.

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Stay safe.

Dear Benny2009,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika