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For over a week I've been put off with an excuse. After I met all the wagering requirements, played with a 200% bonus, the casino suddenly wanted a Skrill account statement. I did this. After I fulfilled that too, they suddenly realized that I should verify my Skrill account 🙂))))))) I had to laugh. Because without verification you won't get a Skrill account. Of course, I also called Skrill. Even they had to laugh 😉 Meanwhile, I've had this koto for almost a year. Then I got an email that said: "We trust that you are fine. Today we contacted our finance department regarding your withdrawal."

What a RETREAT ??? One is only put off and put off. The shop stinks sky high !!!!!

Seit über 1 Woche werde ich mit einer Ausredetaktik hingehalten. Nachdem ich alle Umsatzforderungen erüllt habe, habe mit einen 200% Bonus gespielt, wollte das Casino auf einmal einen Kontoauszug von Skrill haben. Dies habe ich gemacht. Nachdem ich auch das erfüllt habe, fällt denen auf einmal auf das ich mein Skrill Konto verifizieren soll 🙂))))))) Ich musste lachen. Weil ohne verifizierung bekommt man kein Skrill Konto. Ich habe natürlich auch bei Skrill angerufen. Sogar die mussten lachen 😉 Zuweil habe ich dieses Koto schon fast einem Jahr. Dann bekam ich eine Mail wo drinn stand: "Wir vertrauen darauf, dass es Ihnen gut geht. In Bezug auf Ihren Rückzug haben wir uns heute an unsere Finanzabteilung gewandt " .

Was für ein RÜCKZUG ??? Man wird nur hingehalten und vertröstet. Der Laden stinkt himmelhoch !!!!!

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal request in this casino? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.