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Hello, I wanted to withdraw 1000 euros, but unfortunately, the provider is requesting all sorts of things to delay the payout. I have already sent all the documents and I am verified! Thank you very much for your help.

Hallo, ich habe 1000 Euro auszahlen wollen leider verlangt der Anbieter alle möglichen Sachen damit sich die Auszahlung verzögert habe schon alle Dokumente gesendet und bin verifiziert! Vielen Dank für Ihre Hilfe.

Dear duli123456,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the exact date when your last identity document was successfully verified?

Additionally, when did you submit your withdrawal request? Could you kindly inform me of the current status of that request — Is it still pending, or has it been processed by the casino?

Lastly, did you accumulate your winnings with a bonus, or were you playing without one?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear duli123456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.