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I registered on the Cashwin platform while already registered with the RGAIJ, taking advantage of my vulnerable situation due to my gambling addiction. Furthermore, I later discovered that it is an unofficial platform in Spain, and therefore deposits could be considered invalid.

And my question is about that, if there is any possibility of recovering that money since I am in a delicate situation because of this website that took advantage of my gambling addiction.

I sent them the email I've attached here, but they haven't replied. What do you advise?

Me registré en la plataforma cashwin estando registrado en el rgiaj aprovechandose de mi situacion de vulnerabilidad por mi ludopatía, ademas de descrubir despues de que es una plataforma no oficial en españa y por tanto los depositos se podrian considerar nulos

y mi pregunta es acerca de eso, si hay alguna posibilidad de recuperar dicho dinero ya que me encuentro en una situacion delicada por culpa de esta pagina que se aprovechó de mi ludopatía.

Les envié el correo que os adjunto aqui pero no me han respondido, que me aconsejan

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cashwin Casino.

We, unfortunately, are not in a position to help with your request for a refund of funds that were lost during gameplay for the reasons you cite in your email to the casino. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino.

If your account is currently not blocked, as the next step, I recommend you contact the casino again and request a self-exclusion due to gambling addiction via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Cashwin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Kindly inform me about any developments regarding your self-exclusion.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear alcachofa17,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas