Candy Casino - Pelaaja väittää, että maksu on viivästynyt.

I requested my first withdrawal with a separate payment. The chat said it didn't work and asked for a card. I requested it. Yesterday it was rejected and documents were requested but now I have no answer and I can't make a new withdrawal anymore. It only says funds withdrawal not available, contact customer support but the chat is blocked so I can't contact you when I email and that

via is not answered.

Pyysin eka nostoa sepa maksulla. chat sanoi ettei se toimi että pyydä kortille. Pyysin sitä. Eilen se sit hylättiin ja pyydettiin asiakirjoja mutta nyt minulle ei vastata enkä pysty tekemään uutta nostoa enää. Tulee vain varojen nosto ei saatavilla, ota yhteyttä asiakastukeen mutta chat estetty etten pysty ottamaan yhteyttä kun sähköpostin kautta ja sitä

kautta ei vastata.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tevi88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center