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1. Normal use until I won: sudden change of conditions

I registered with the Campobet.mx platform in early August 2025. During the first few days, I made deposits, bets, and a test withdrawal, all seemingly without incident. However, after making significant profits, the platform abruptly changed my user experience:

I was limited in betting amounts without justification or prior notice.

The terms of use were unilaterally altered, violating basic contractual principles.

Any attempt at smooth interaction with customer service was replaced by evasive, repetitive, and empty responses.

2. Deliberate and fraudulent retention of my funds

The most serious incident occurred when I attempted to withdraw the accumulated amount of $30,000 MXN. At that point, a deliberate obstruction process began, clearly designed to prevent the withdrawal of legitimately earned funds:

They asked me for proof of address, which I sent six times, along with various valid documents (utility bills, bank statements, etc.), all of which were rejected with ridiculous excuses and without objective criteria.

They then demanded proof of my bank card, which I sent in six different versions, including an official letter from my bank confirming my ownership. It was also ignored.

Despite meeting all verification requirements, Campobet.mx continues to hold my money to this day, offering no solution or real channels for appeal.

3. Systematic fraud scheme: this is not an isolated case

The facts described here do not correspond to administrative errors or isolated incidents. They are indicative of a pattern of structured fraud, disguised as legal by a foreign license with no scope or practical validity in Mexico. The irregular practices that constitute this scam include:

Asymmetric enforcement of verification policies (KYC): While deposits are instant and unchecked, withdrawals are blocked by multiple bureaucratic obstacles.

Restrictions on unilateral betting, contrary to the initial conditions of the service.

Total absence of reliable internal or external appeal mechanisms.

Deceptive advertising, presenting itself as a secure and regulated platform, when in reality it is not registered or licensed by Mexican authorities, such as the SEGOB (Ministry of Economy and Finance) or CONDUSEF (Consul of the Federal District).

Execution of financial transactions with Mexican cards without being subject to national financial legislation, further aggravating the seriousness of the case.

1. Uso normal hasta que gané: cambio súbito de condiciones

Me registré en la plataforma Campobet.mx a principios de agosto de 2025. Durante los primeros días, realicé depósitos, apuestas y un retiro de prueba, todo aparentemente sin inconvenientes. Sin embargo, tras obtener ganancias significativas, la plataforma modificó de forma abrupta mi experiencia como usuario:

Fui limitado en los montos de apuesta sin justificación ni previo aviso.

Se alteraron las condiciones de uso de manera unilateral, violando principios contractuales básicos.

Cualquier intento de interacción fluida con el servicio de atención al cliente fue reemplazado por respuestas evasivas, repetitivas y vacías.

2. Retención deliberada y fraudulenta de mis fondos

El punto más grave ocurrió cuando intenté retirar la cantidad acumulada de $30,000 MXN. En ese momento, comenzó un proceso de obstaculización deliberada, diseñado claramente para impedir el retiro de fondos legítimamente ganados:

Me solicitaron comprobante de domicilio, el cual envié en seis ocasiones, con diferentes documentos válidos (recibos de servicios, estados de cuenta, etc.), todos rechazados con excusas ridículas y sin criterios objetivos.

Luego exigieron comprobantes de mi tarjeta bancaria, que envié igualmente en seis versiones diferentes, incluyendo una carta oficial emitida por mi banco confirmando mi titularidad. También fue ignorada.

A pesar de cumplir con todos los requisitos de verificación solicitados, Campobet.mx sigue reteniendo mi dinero hasta la fecha, sin ofrecer solución ni canales reales de apelación.

3. Esquema de fraude sistemático: no se trata de un caso aislado

Los hechos aquí expuestos no corresponden a errores administrativos ni incidentes aislados. Son indicativos de un patrón de fraude estructurado, disfrazado de legalidad mediante una licencia extranjera sin alcance ni validez práctica en México. Entre las prácticas irregulares que configuran esta estafa se incluyen:

Aplicación asimétrica de políticas de verificación (KYC): mientras los depósitos son instantáneos y sin control, los retiros son bloqueados bajo múltiples obstáculos burocráticos.

Restricciones de apuestas unilaterales, contrarias a las condiciones iniciales del servicio.

Ausencia total de mecanismos de apelación internos o externos confiables.

Publicidad engañosa, al presentarse como plataforma segura y regulada, cuando en realidad no cuentan con registro ni permiso alguno ante autoridades mexicanas, como la SEGOB o CONDUSEF.

Ejecución de operaciones financieras con tarjetas mexicanas sin estar sujetos a la legislación financiera nacional, lo que agrava aún más la gravedad del caso.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru