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I demand a refund of my money

exigo el reembolso de mi dinero

Dear S.A.N.T.A12.19,,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Caliente Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

It doesn't seem fair to me that most of them are pure losses, nor does it seem fair to me that I have never had the experience of winning or receiving a bonus from them. This casino has taken more than 19 thousand pesos from me.

The deposit amount has been more than 37 thousand pesos and it is not fair that they are only taking my money, so I demand my money back, please.

Because according to any casino, the casinos do it so that Mexicans can have some help from the casino. That's what all the casinos report, and instead they do the exact opposite. Instead of helping you, they steal your money.

no se me hace justo que la mayoría son puras perdidas ni tampoco se me hace justo que nunca me e llevado la experiencia de ganar o de recibir un bono de su parte este casino me a quitado más de 19 mil pesos

la cantidad de deposito han sido más de 37 mil pesos y no es justo que solo estén quitando mi dinero así que exigo porfavor mi reembolso de mi dinero

por que según a cualquier casino los casino los hacen para según así los mexicanos podamos tener alguna ayuda por parte del casino por eso según es lo que informan todos los casinos y en cambio hacen todo lo contrario en vez de ayudar te roban tu dinero

So I demand my money back.

así que te exigo el reembolso de mi dinero

I'm still waiting for a response on my refund.

sigo con espera de la respuesta de mi renvolso

Dear S.A.N.T.A12.19,

Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do and it definitely does not eligible a player for any kind of refund.

Is there anything else we can assist you with?

Regards,

Nick

Dear S.A.N.T.A12.19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.