Buumi Casino - Pelaaja kritisoi vastuullisen pelaamisen käytäntöjä.

No possibility to set deposit limits. When I asked to close my account for this reason, Customer Service claims that the account cannot be closed. Only a short break was given as an option.

Ei mahdollisuuksia asettaa talletusrajoja. Kun pyysin tilin sulkua tästä syystä, asiakaspalvelu väittää ettei tiliä voida sulkea. Vain lyhyen pelitauon antoi vaihtoehdoksi.

Dear A.A,

Thank you very much for submitting your complaint. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, unfortunately, I didn’t find anything.

I would recommend sending an email including all the relevant information to support@buumi.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

There are many messages to customer service, but a mere month closure even though I wanted to completely close the account. Apparently do not understand the clear message.

Tuossa monta viestiä asiakaspalveluun, vaan pelkkä kuukauden sulku vaikka halusin kokonaan tilin kiinni. Ilmeisesti eivät ymmärrä selkeää viestiä.

Dear A.A,

Have you ever mentioned a gambling problem when requesting permanent account closure?

Dear A.A,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

the previous link didn't work, so I couldn't get to the page. thing okay, I blamed the game problem and then agreed to close the account completely. unfortunate when this seems to be the only reason to close an account, the terms of use and the responsible gaming pages say otherwise. in several posts before that yes i demand account closure, really bad service on this page.

aiempi linkki ei toiminut, en sen takia päässyt sivulle. asia kunnossa, esitin syyksi peliongelman ja sen jälkeen suostuivat sulkemaan tilin kokonaan. harmillista kun tämä näyttää olevan ainoa syy joka kelpaa tilin sulkuun, käyttäjäehdoissa ja vastuullisen pelaamisen sivuilla sanotaan toisin. useammassa viestissä sitä ennen kyllä vaadin tilin sulkua, todella huono palvelu tällä sivulla.

Please, if you have supporting evidence that you have mentioned gambling problem when requesting your account closure and it has been ignored, or overlooked, forward it to petronela.k@casino.guru. Otherwise, I will be forced to reject your complaint.

Dear A.A,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.