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I've contacted customer service via chat several times and each time I'm told not to worry, that they've forwarded the information to the relevant IT department and that there are currently very high payout volumes, which is causing the delay. As of Monday, more business days have already passed than indicated.

Habe mehrmals mit dem Chat geschrieben und mir wird jedes Mal gesagt das ich mir keine Sorgen machen soll das man das an die zuständige it gesendet und mit geteilt hat und es wohl zu sehr hohen Auszahlungen momentan gibt und es dewesegen zu einer Verzögerung kommt am Montag sind schon mehr Werktage vergangen wie angegeben

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Secrwttown2901,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru