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I've been waiting for my payout for 14 days, 2 days ago I was told that I'd get it the next day because of the transfer, but it didn't come when I contacted the chat again and I was told something completely different I'm coming fooled me in front of us don't think i'll see my money again

Ich warte seit 14 Tagen auf meine Auszahlung, vor 2 Tagen hat man mir gesagt das ich am nächsten Tag die einmal wegen der Überweisung bekomme aber diese ist nicht gekommen als ich Koch wieder wieder den chat gewendet habe sagte man mir wieder was ganz anderes ich komme mir verarscht vor uns glaube nicht das ich noch mein geld sehen werde

Dear Suat,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you already had a complaint about this casino in the past with the same dispute amount. Before we move forward could you please confirm this complaint is about another withdrawal? Do I understand correctly that you have received the previous withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

I received exactly the payment from before, the complaint is a new one and again it's about 400 euros where I've been waiting for it again for 2 weeks but I've been getting the same answer for days that I supposedly get an email the next day where it says it the transfer is made but I've been waiting for days without an email or anything else

Genau die Zahlung von davor habe ich bekommen ,die Beschwerde ist eine neue und wieder geht es um 400 Euro wo ich wieder seit 2 Wochen darauf warte aber ich bekomme seit Tagen die selbe Antwort das ich angeblich am nächsten Tag eine Email bekomme wo drinne steht das die Überweisung getätigt wird aber ich warte wieder seit Tagen ohne eine Email oder sonstiges

Thank you for your reply, Suat. Did you use the same withdrawal method as in your previous withdrawal? Could you please advise what is the current status of your withdrawal? Is it marked as pending or processed?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Yesterday I got an email saying that I will have the money in my account within 3-5 working days, I will tell you here whether it will really be like that

Ich habe gestern eine Email bekommen in der stand das ich zwischen 3-5werktagen das Geld auf dem Konto haben werde ob es wirklich so sein wird werde ich dan hier erzählen

Thanks for the updates, Suat. It seems we are on the right track now. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as there is anything new.

Dear Suat,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.