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I won € 700 on December 18th, I have 3 payouts once € 450, € 150, and € 100 once.

I am now being held out for 11 days and I am always told the same thing in the chat that you currently have a lot to do and my payout is now in the final phase.

I don't find a link on the site to verify that they said that would still be necessary.

Greetings andy

Ich habe am 18.12 700€ gewonnen, habe 3auszahlungen einmal 450€ einmal 150€ und einmal 100€.

Ich werde nun seid 11tagen hingehalten und es wird mir immer das selbe gesagt im chat das sie momentan viel zu tun haben und meine Auszahlung sei jetzt in der Endphase.

Ich finde auf der Seite auch keinen link zur Verifizierung die meinten das wäre noch net notwendig.

Lieben gruss andy

Dear Coppolaandy90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

All right then I'll wait a little longer Thanks for your help

Alles klar dann werde ich noch etwas warten Danke für Ihre hilfe

Hello dear casino guru team, today 14 days have passed and it has not changed anything until today, when I chat with the chat support I am comforted with a different excuse every time, but I am slowly feeling really cheated, I ask you for help, greetings

Hallo liebes casino Guru Team heute sind 14 Tage vergangen und es es hat bis heute nichts verändert, wenn ich mit dem chat Support chatte werde ich jedesmal mit einer anderen ausrede getröstet aber ich fühle mich langsam echt betrogen ich bitte sie um hilfe lieben gruss

Thank you for the update, Coppolaandy90. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Dear Coppolaandy90,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.