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This casino posted a coupon yesterday stating that if I deposited 50.00, I would receive 100.00. I made the deposit and received the 100, but when I tried to withdraw, they didn't allow it. I attempted to get at least my original 50.00 back, and they didn't allow that either. This morning, I found my account blocked and my money gone.

Essa casa postou um cupom ontem dizendo que se depositasse 50,00 ganharia 100,00. Depositei, ganhei os 100 e na hora de sacar não deixaram. Tentei resgatar pelo menos meus 50,00 e também não deixaram. Hoje pela manhã me deparo com a conta bloqueada e sem meu dinheiro.

Dear Millaharauj,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please send me the screenshot or the link to the bonus you activated?

Could you kindly confirm if you passed the full KYC verification?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Millaharauj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Was solved!

Foi resolvido!

Dear Millaharauj,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru