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I registered at this casino and sent my documents. Soon my account was verified. I made a deposit and received a bonus. Everything went well until I won 3 bets on sports, after which my account was permanently blocked, allegedly for being somehow connected to other accounts. But this is not true, this is the only account for me.

Я зарегистрировалась в этом казино и выслала свои документы. Вскоре мой счет был верифицирован. Я сделала депозит и получила бонус. Всё шло хорошо пока я не выиграла 3 ставки на спорт, после чего мой счет был заблокирован навсегда, якобы за то что как-то связан с другими счетами. Но это не правда, у меня это единственный счет.

Dear Оксана,

Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but I am afraid, we don’t have enough insight to take on this kind of issue.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Оксана for your reply. Would you be so kind and advise whether you claimed any bonuses?

Dear Оксана,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.