Bruce Bet Casino - Pelaajan voitot ovat rajoitettuja.

Good day,

So, I received 50 free spins for Book of Fallen at BruceBet. After the 50 free spins, I successfully wagered the winnings, and then my bonus money was credited to my account balance. I then won €3075 with the wagered money. Now the casino website says I've exceeded my €50 limit. But it's no longer bonus money.

Guten Tag,

Also ich habe bei BruceBet 50 Freespins erhalten für Book of Fallen. Danach hab ich nach den 50 Freespins das gewonne Geld erfolgreich umgesetzt danach würde mein Bonus Geld zu mein Kontoguthaben gebucht. Und habe dann anschließend mit umgesetzten Geld meine 3075€ gewonnen. Jetzt meint die Casino Seite ich hab mein Limit überschritten von 50€. Aber es handelt sich ja gar nicht mehr um ein Bonusguthaben.

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Dear Awedawi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked bonus policy, and this is what I found:

"7.9. The maximum winnings/profit from No-Deposit Free Spins, all No-Deposit bonuses and all additional bonuses to Achievements allowed for withdrawal, is limited to €50 or currency equivalent unless stated otherwise. We reserve the right to reduce your balance to an amount exceeding the aforementioned €50 winning limit from No-Deposit Free Spins and bonuses. This reduction may occur immediately after a win or upon your request for withdrawal of the corresponding winnings. In order to withdraw winnings from the free bonus, you need to make 1 successful deposit."

I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider an imposed win limit to be unfair and predatory only when applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards

Petra