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I won €1530, but I could only withdraw €1390. After a 24-hour wait, my account was blocked, supposedly due to a duplicate account. I've been playing on the site for a long time and had previously won €1000, which I received without any problems. When I asked which email address was used for the other account, I was told to send the requested emails to the casino via chat. After doing so, the chat was simply ended after a long wait.

Ich hab 1530 Euro gewonnen ich könnte nur 1390 zu Auszahlung anwenden nach 24 Std Wartezeit war mein Konto gesperrt angeblich wegen Doppelkonto ich spiele schon sehr lange auf der Seite hatte schonmal 1000 Euro gewonnen und diese auch ohne Probleme erhalten als ich fragte welche E-Mail für das andere Konto verwendet würde würde ich aufgefordert die entfrage kommen E-Mails dem Casino im Chats zu schicken als ich dies getan hab würde nach langer warte Zeit der Chat einfach beendet

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina