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Hello, it's not possible to verify my address with this casino. I've submitted three different documents from their list, and all are rejected. On top of that, the processing times are extremely long. It seems to me as if they're deliberately trying to complete the verification process, hoping to lose the money.

Hallo es ist nicht möglich bei dem Casino seine Adresse zu verifizieren. Mittlerweile 3 verschiedene Dokumente aus Ihrer eigenen Liste zur Verfügung gestellt alle werden abgelehnt dazu kommen noch sehr lange Bearbeitungszeiten. Es kommt mir so vor als ob die Verifizierung bewusst noch abgeschlossen werden soll, in der Hoffnung das Geld zu verspielen

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you provided your full and correct residential address when filling out your casino profile?
• Does the address shown on your documents match the residential address in your casino account?
• Which documents have you submitted so far as proof of your address? Have you submitted them in the required format?
• Has the casino explained why your documents have been rejected and what you need to change for them to be accepted?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika