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Ladies and Gentlemen

I have successfully completed my verification, yet my withdrawal attempts continue to fail. The amount is rejected every time and credited back to my casino account.

This problem has persisted for several attempts, without any specific reason being given to me. It seems to me that the payout is being unnecessarily delayed.

I therefore request a prompt clarification and the payment of my balance.

Thank you in advance for your support.

Best regards

Jana Sch.

Sehr geehrte Damen und Herren,

ich habe meine Verifizierung erfolgreich abgeschlossen, dennoch schlagen meine Auszahlungsversuche weiterhin fehl. Der Betrag wird jedes Mal abgelehnt und meinem Casino-Konto wieder gutgeschrieben.

Dieses Problem besteht bereits seit mehreren Versuchen, ohne dass mir ein konkreter Grund genannt wurde. Für mich wirkt es so, als würde die Auszahlung unnötig verzögert.

Ich bitte Sie daher um eine zeitnahe Klärung und um die Auszahlung meines Guthabens.

Vielen Dank im Voraus für Ihre Unterstützung.

Mit freundlichen Grüßen

Jana Sch.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino in the past?
• Which payment method did you select for your withdrawal request?
• Have you tried selecting several different payment methods to see if the issue persists?
• Have you contacted the casino’s customer support to ask about or suggest alternative ways to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear J.Schweitzer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru