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hello

I would like to provide an uptadeon my complaint.

my 700 withdrawal via neteller is still pending after almost one month

brucebet keeps telling me that there is a high verification workload and asks me to wait.They also state that document verification usually takes up to 48 hours but this period has long passed.

they have confirmed that my documents are under review and even assured me that i will receive my payment but they continue to provide no specific timeframe for completing the verification or processing my withdrawal.

i kindly ask for your assistance in resolving this mateter as soon as possible

thank you

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Dear mystis,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Which documents have you already submitted, and when did you send the most recent one?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear mystis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hello kristina!

thanks a lot for your interest!

I received an email confirmingthat my account verification was successfully completed.

that happened on friday 7-8-26

i contacted them via chat and asked when the withdrawal would be processed?

they said 48 hours

but i'm still waiting for the funds to arrive

i hope the withdrawal goest through this time

if the money doesn't come through ill send you another email

hello kristina!

my withdrawal of 700e has been pending for 10 days even though my accont

verification has now been successfully completet

i have already provided all the documents and information requested by brucebet

and i was informed that my verification was successfully completed

however despite this my withdrawal has still not been processed and the money has not been credited to my neteller account

i have contacted brucebet suport several times

unfortunately i keep receiving the same response:that they i simply need to wait

i understand that there can sometimes be delays but 10 deys after successful account verification is unreasonable especially when there is no clear explanation or specific time frame for when my withdrawal will actually be processed

i would therefore appreciate casino guru assistance in contacting brucebet and helping me resolve this matter so that my 700 withdrawal is finally processed and paid

thank you!

Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear mystis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru