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Delay in payment due to high processing volume!

Been waiting for a week!

verzögerung der Auszahlung wegen hohem Bearbeitungsaufkommen!

Warte seit einer Woche!

Dear ChrisMei,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Now they are conducting an additional security check in the relevant department!

On Monday it will be 2 weeks of waiting!

This can't be happening anymore!!

Jetzt machen sie eine zusätzliche Sicherheitsüberprüfung in der zuständigen Abteilung!

am Montag sind es 2 Wochen des Wartens!

Das kann ja so langsam nicht mehr sein!!

It's been over 2 weeks since the request, nothing is happening, we are just asked to be patient!

This is a joke!!

Es sind jetzt über 2 Wochen seit der Anfrage, es geht nichts voran, man wird nur gebeten Geduld zu haben!

Das ist doch ein Witz!!

Thank you very much, ChrisMei, for providing all the necessary information. I will now transfer your complaint to my colleague, Martina (martina.b@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

I hope things finally move forward! I've been waiting for three weeks now!

Ich hoffe, das jetzt endlich mal was voran geht!! Mittlerweile warte ich seit 3 Wochen!

Dear ChrisMei,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Bruce Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello Martina, thank you for taking care of my problem!

I hope we can reach a conclusion on this matter soon!

Hallo Martina, vielen Dank, das sie sich meinem Problem annehmen!

Ich hoffe, wir kommen bald zu einem Abschluss in der Sache!

Dear Martina,

Thank you for your assistance in resolving this complaint. Today all withdrawal requests have been successfully processed, as the verification has been completed.

If you have any questions, we are always happy to help.

Money was finally paid out!

Geld wurde endlich ausbezahlt!

Those are some very good news! Thank you very much for cooperation Bruce Bet Casino Team!

Dear ChrisMei,

I am so glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru