Britsino Casino - Pelaaja kohtaa viivästyneitä maksuja ja tekosyitä.

hi britsino keep coming up with excuses not to pay my winnings , every time I cash out it asks for iban number which I copy and paste (no mistakes) and every time there a excuse not to payout ie (wrong details /iban number wrong ) and the latest excuse is the cash withdrawal is only £2000 day when clearly on there website it’s states unlimited for bank transfer

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you successfully passed the full KYC verification, or have you at least submitted any identity documents to the casino as part of the KYC process?
• Have you tried selecting a different payment method for your withdrawal requests to see whether the issue persists?
• Please forward me all the communication between you and the casino’s customer support regarding the issues with your withdrawal requests at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Dear Chriz6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru