Boomerang Casino - Pelaajan varojen palautus viivästyy.

For over a month now, Boomerang Casino has failed to return my funds regarding a missing deposit. On April 26th, I sent 690 USDT to the address specified by their system, using the correct network. That same day, about an hour later, I noticed that crediting the funds to my account was taking longer than usual, so I immediately reported the issue via live chat.

Throughout this month, I have contacted live chat multiple times to resolve this matter. I was repeatedly told that the money would be refunded, and I was asked twice to provide a crypto wallet address for the refund—which I did—yet I still have not received the funds. Over the past month, I have reached out to live chat for assistance time and time again, but it seems I am only receiving empty promises that have nothing to do with reality. To make matters worse, I was provided with an incorrect email address to contact for updates. I have been patient, waiting over a month for my money to be returned, but after all this time, I have stopped believing that they actually intend to refund it.

I am sending screenshots related to the transaction in attachment (my balance in the casino is in EUR, so in their system the transaction appears in EUR)

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before? If so, could you please specify which payment method you used?
• Did you use the same deposit address for this transaction as you had used previously?
• When was the last time the casino communicated with you regarding the refund of your deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1) Yes, I have successfully deposited using this exact method before. USDT (Tron network).

2) Yes, I sent the USDT to the same address as last time. It was displayed by the casino upon entering the deposit page. I would also like to add that the transaction has been recorded on the casino's website (the casino displays the transferred amount in EUR as "Declined"). If they hadn't received this transaction, their system wouldn't even know the exact amount I sent, as I never entered it anywhere on the casino site – only in my crypto wallet.

3) May 14, 2026

Dear Prometh

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Prometh,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Boomerang Casino to join this conversation and assist in addressing the complaint.

Dear Boomerang Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Prometh,

Thank you for your message.

Your case has been forwarded to the relevant department for review, we will get back to you with an update as soon as we receive further information.

Thank you for your patience and understanding.

Kind regards,

Boomerang Casino Team

Dear Boomerang Casino,

Thank you for your response and the information provided.

Please let us know as soon as you receive the response from the relevant team.

I look forward to your response.

Dear all,

We would like to inform you that this case is currently being reviewed by the relevant departments.

We will provide an update as soon as we receive further information.

Thank you for your patience and understanding.

Kind regards,

Boomerang Casino Team

Dear all,

We are still awaiting further information regarding this case. We will provide an update as soon as we receive it.

Thank you for your continued patience and understanding.

Kind regards,

Boomerang Casino Team

Dear Boomerang Casino,

Thank you for your response.

We understand that the case is under review. However, we kindly ask that your next response includes a substantive update or the requested information, rather than another notification that the review is ongoing.

Your cooperation is greatly appreciated, and we look forward to receiving a meaningful update so that we can continue reviewing the complaint.

I look forward to your response.

Dear Prometh,

Thank you for your patience. We are still awaiting the requested information regarding this case.

Dear Stefan,

We kindly ask if you could extend the deadline to allow us additional time to receive the update and provide a substantive response.

Thank you for your understanding.

Kind regards,

Boomerang Casino Team

Dear Boomerang Casino,

Thank you for your response.

With all due respect, we have now been awaiting a substantive update on this case for over a month. We will extend the timer by an additional seven days and kindly ask you to provide a relevant response within this timeframe.

If we do not receive a meaningful update or your final position within the next week, we will have no other option but to close the complaint as unresolved. Please note that this may negatively affect your Safety Index on our website.

Thank you for your understanding and cooperation.

Dear all,

Thank you for your continued patience. We are still awaiting the requested information regarding this case. As soon as we receive an update, we will return with further information.

Kind regards,

Boomerang Casino Team

Dear Boomerang Casino,

As we have not received any relevant information or a meaningful update regarding this case for more than one and a half months, we have no other option but to close the complaint as unresolved.

Should you provide us with relevant information or evidence that could affect the outcome of this case, you will be welcome to request that the complaint be reopened for further review.

Thank you for your understanding.

Kind regards,

Stefan

Casino.Guru

We’ve reopened this complaint at the request of Boomerang Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Boomerang Casino,

Thank you for requesting that this complaint be reopened.

Could you please provide us with an update on the current status of the player's withdrawal? In particular, we would appreciate it if you could let us know whether the deposit has already been processed or provide an estimated timeframe for when the player can expect to receive the funds.

We look forward to your response.

Dear all,

Thank you for your patience.

We have received an update regarding the case and can confirm that the full refund has been sent to the player.

Kind regards,

Boomerang Casino Team

Dear Prometh,

Could you please confirm whether the funds have been credited to your casino account?

I look forward to your response.

Dear Prometh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru