Boomerang Casino - Pelaaja kritisoi väärää bonusmainontaa.

They are tempting with a 50% Bonus (500 NOK in my case.) But in the same deposit they give a 50 Free spin offer at a shitty unknown slot worth 1 NOK each spin. But the winning amount (50 NOK in my case) automatically cancelled the main bonus. I ended up with a 5% bonus instead of a 50% bonus. When complaining and asking for help they only hide behind the terms and rules for the game written with the tiniest letters in foreign languages.. The custom service was rude and not even a bit understandable and helpful. DONT WASTE YOUR MONEY HERE!!! F***** SCAM!!

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your winnings have been capped or cancelled completely? Is this the exact bonus that you have redeemed?

Have you received it from the casino or activated it by yourself inside your casino account, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hi.

That picture shows the exact bonus advertisement inside the casino, which I activated myself. After depositing I got my 50% bonus amount immediately on a separate bonus account. But when i had played the 50 free spins who also was given me from the same deposit bonus offer, they cancelled the 500NOK who I already was given as the 50% deposit offer.

Robert.

Thank you, Robert, for the clarification. Could you please request your complete game history from the casino and forward it to petronela.k@casino.guru?

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.