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Dispute regarding undisclosed Maximum Payout on €30 bonus – Boomerang Bet

I am filing this complaint against Boomerang Bet regarding the removal of 1,238 Euro from my account following the completion of a bonus wagering requirement.

On April 9th, 2026, I activated a deposit bonus. The activation page prominently displayed a 200x wagering requirement (equivalent to 6,000 Euro. I successfully met these requirements in full. Upon completion, my balance stood at 1,268 Euro. Shortly after, the casino removed the majority of these funds, leaving me with only 30 Euro, citing a "Maximum Payout" rule.

My dispute is based on misleading promotional transparency. While the casino's activation page clearly highlighted the wagering requirement, it failed to display the Maximum Payout limit on the same screen.

Under international gambling regulatory standards (and as per the expectations of fair play), "Significant Conditions"—specifically those that cap a player's potential winnings—must be displayed prominently alongside the offer, not buried within a separate "Bonus Terms" link at the bottom of the page.

I have attached a screenshot of another bonus offered to me by the casino just days later. As you can see in the attachment, the activation interface displays the wagering requirement but completely omits the Maximum Payout cap. This confirms a consistent pattern of non-transparency in Boomerang Bet’s promotional layout.

By displaying the "200x wagering" but hiding the "Max Win" cap, the casino led me to believe that the wagering requirement was the only primary condition for withdrawing my full balance.

I am requesting that Boomerang Bet restores the removed balance of 1,238 Euros, as the significant limitation on winnings was not clearly signposted at the point of bonus activation.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found this:

7.15 If you received any no-deposit free spins, you agree to have your winnings from this promotion capped at 80 EUR, in addition to the wagering requirement of x40 (forty) on the derived winnings.

7.16 Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a 20 EUR (twenty) no-deposit bonus will have a maximum withdrawal limit of 100 EUR (one hundred). Any winnings above 100 EUR (one hundred) will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.

Could you please send me a link or a screenshot of the bonus you activated and played with?

I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, win limits are considered unfair and predatory only when applied to real money games. We do, however, accept bonus terms and conditions that restrict the maximum cashout from bonus play.

Thank you very much in advance for your understanding.

Best regards,

Attila