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I've been waiting for a withdrawal since Monday and it's never arrived. The withdrawal status is still the same as it was on Monday, it says "under review." I've contacted them via Gmail and they haven't responded. They asked for a copy of both sides of my ID, which I provided, and the website marked it as confirmed in green. I don't know if I'm verified or not, but I don't know what to do anymore.

Llevo desde el lunes esperando un retiro y no llega nunca y el estado del retiro sigue igual q desde el el lunes, pone bajo revisión, les hablo al gmail y tampoco responden, me pidieron el dni por las dos caras lo di y me pusieron confirmado en verde en la web, no se si estaré verificado o no pero ya no se que hacer

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Dear Joseelopez5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's a 350 withdrawal that they haven't processed for me. 96 hours have passed, which is supposed to be the time they check, and it's still the same.

Es un retiro de 350 q no me hacen, han pasado ya 96 horas q se supone q son en las q revisan y sigue igual

Now it says that your withdrawal was cancelled

Ahora me pone q su retiro fue cancelado

I tried withdrawing 320 by transfer

Probe a retirar 320 por transferencia

Dear Joseelopez5,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Joseelopez5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru