Book of Bet Casino - Pelaajan kotiuttaminen viivästyy.

Account verified, casino does not pay withdrawal. Chat on casino page is always unavailable, e-mail-support stopped answering my mails after confirming account verification. Seems to be a scam casino because withdrawals that were issued days ago (2.980€) do not move forward. Please help!

Dear MaxbetHunter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina, withdrawals in online casinos usually take 3 days and not weeks. The withdrawals in this casino were requested on February 11th. The account has been verified since that day. I have never requested a withdrawal in this casino before.

Hallo Kristina, Auszahlungen in Online Casinos dauern in der Regel 3 Tage und nicht Wochen. Die Auszahlungen in diesem Casino wurden am 11.02. beantragt. Seit diesen Tag ist das Konto auch verifiziert. Zuvor habe ich in diesem Casino noch nie eine Auszahlung beantragt.

Thank you for your reply, MaxbetHunter. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Thank you for your answer Kristina! As long as you don't hear from me, the current status, i.e. no payment and no communication from the casino, has not changed.

Danke für Ihre Antwort Kristina! Solange Sie nichts von mir hören, hat sich am aktuellen Status, sprich, keine Zahlung und keine Kommunikation seitens des Casinos, nichts verändert.

"Technical issues" and they will contact me „once" they found out what happened - sure😂. The Bookofbet email support did not even manage to answer one of my 9 emails I have sent them asking why they dont pay. They will surely not contact me regarding my withdrawals. Chat support only replies with templates and is not at all helpful, as you can see in the following pictures…

Now the casino just cancelled my withdrawal requests - for no reason (profile is fully verified) and without telling me about it (no email or notification). I just saw the cancelled withdrawals in my casino wallet because I actively looked into it😃

Did you accumulate your winnings with or without an active bonus? Have you tried contacting the casino regarding the canceled withdrawals? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

The winnings were accumulated without an active bonus. You can see the relevant communication in the screenshots above, which also shows that the casino chat only responds with templates and is not helpful. I still haven't received the money.

Die Gewinne wurden ohne aktiven Bonus angesammelt. Die relevante Kommunikation sehen Sie oben in den Screenshots, woraus auch hervorgeht, dass der Casino Chat nur mit Templates antwortet und nicht hilfteich ist. Ich habe das Geld bislang immer noch nicht erhalten.

Dear team, the casino has payed the withdrawal. You can close the case and thank you very much for your help!

Dear MaxbetHunter,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru