Booi Casino - Pelaaja kamppailee tilin vahvistamisessa.

I can't perform my verification, I sent more than twenty different and readable photos but the platform doesn't recognize it. The support chat doesn't help either. Therefore, I cannot withdraw my funds.

Hugs, Emily

Não consigo realizar minha verificação, enviei mais de vinte vezes fotos diferentes e legíveis mas a plataforma não reconhece. O chat do suporte tampouco ajuda. Desse modo, não consigo retirar meus fundos.

Abraços, Emilly

Dear emyttk1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear emyttk1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.