Bongo Casino - Pelaajan kotiuttaminen viivästyy tilin vahvistamisen vuoksi.

I made several deposits, and when the time came to make a withdrawal, the money wasn't showing up. I waited for three days, and nobody gave me an answer. Suddenly, they told me I need to verify my account and that I might have to wait up to 30 business days, even though my account already showed as verified. They are doing everything to prevent me from getting my money, and nobody is providing explanations. I need help!

εκανα αρκετεσ καταθεσεις .. και οταν ηρθε η ωρα να κανω αναληψη τα λεφτα δεν εμπαιναν .. περιμενα 3 μερες και κανενασ δεν μου εδινε απαντηση ... μου είπαν ξαφνικά όταν πρέπει να κάνω επαληθευση και οτι μπορει να περιμενω και 30 εργασιμεσ μερες ενω ο λογαριασμος εδειχνε επαληθευμενος ... κανουν τα παντα για να μην παρω τα λεφτα μου και κανεις δεν δινει εξηγησεις ... χρειαζομαι βοηθεια !

Hello Lenoud95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bongo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I sent every day messages but they told me the same thing ! That I need to wait ! I don’t if my documents approved ! They don’t tell me anything ! I sent them my id ! Selfie to keep the card and my id and in the same to show the chat with them ! And they asked my the bank statement from my deposits ! Guys I need help ! When I asked someone told me that I need 2-3 days for the verify !! Next day they told me more than 3 days ! And today they said more that 5 days and maybe 1 month in some cases !

After 5 days waiting they ask my more documents I gave them everything and still nothing I don’t know what to do

Hello Lenoud95,

If the verification process is shorter than 14 days, I would recommend to wait only.

Be sure to forward all the documents the casino requested in order to finish the process as soon as possible.

Keep us updated.

Regards,

Nick

Dear Lenoud95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.