Bongo Casino - Kasinon verkkosivusto ei lataudu kunnolla.

Good day

Bongo Casino site is down and has my money. Suddenly I can't get to the site anymore and I want my money back. The advice was bad and not competent when I asked questions about players from Switzerland.

I feel embarrassed, the casino has a responsibility to customers. So I want my money back of € 86. However, I cannot reach the casino directly there. Please help with this!

Guten Tag

Bongo Casino Seite ist nicht erreichbar und verfügt über mein Geld. Ich erreiche die Seite plötzlich nicht mehr und möchte mein Geld zurück. Die Beratung war schlecht und nicht kompetent als ich die Fragen betreffend Spieler aus der Schweiz anfragte.

Ich fühle mich betrigen, das Casino trägt eine Verantwortung gegenüber Kunden. Daher möchte ich mein Geld von 86 € zurück. Hedoch kann ich da Casino nicht direkt erreichen. Bitte hiermit um Hilfe!

Reply:

Dear Manuel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Switzerland VPN (Virtual Private Network) and didn’t experience the same difficulties.

Since you have filed this complaint a few hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Manuel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.