BOHO Casino - Pelaajan tilin sulkemispyyntöä ei ole huomioitu.

I tried closing my account over 30 times. Stella my VIP manager never corresponded with me over a 6 week period.

I deposited 1000s. I told them over and over again to close my account

I deposited 1000s. I seek compensation for the negligence of Boho Casino for intentionally ignoring me so I keep depositing

This is a serious issue and by law it's illegal what they did

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Dear Huss23,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

"Self-Exclusion Limit. You can set a Self-Exclusion Limit for a definite period of time (6 months, 9 months, 1 year) or indefinitely. Upon activation, your Player Account will immediately be disabled and you will be excluded from all promotional offers for the selected period. You will not be able to make fiat currency deposits while the limit is active. However, remaining balances, including any successfully processed cryptocurrency transactions that may occur due to the technical nature of cryptocurrency payments, may still be withdrawn manually upon request via our customer support channels. The funds remaining on the balance will be paid according to the casino limits. Please note that an active self-exclusion does not make you exempt from the verification procedure if it's required by the casino to process funds.

To set the limits, please follow the link or alternatively, feel free to reach out to us via LiveChat or at support@bohocasino.com."

To better understand your case, could you please clarify a few points?

• Did you tryto contact support also through mentioned e-mail regarding your self exclusion?
• Could you please send me a copy of your self-exclusion request to my email karla.m@casino.guru?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Ive been vip for 8 weeks

They owe me a cash back of all my deposits during vip

Stella my vip manager is a racist

She wont reply to my emails

She will make excuses up

I send 50 emails to get support once every month

Their loyalty program states weekly support for vip

They are unfair

When I first became vip this is when the casino became rude

I got Stella as a vip manager

I would send Stella 100 emails to get one response

Their VIP LOYALTY IS A SHAM

WHEN I REQUESTED SUPPORT AND HELP FOR 8 WEEKS NO ONE LISTENED

IN 8 WEEKS I DEPOSITED OVER 7K

I RECEIVED NO BONUSES

RECEIVED NO HELP OR SUPPORT

THIS IS ALL ILLEGAL OR A SHAM

ONLINE CASINOS ARE EXPLOITING PLAYERS

ESPECIALLY STELLA FROM BOHO

I can provide screen shots of communication for the last 8 weeks

They intentionally lie to you

Keep you going in circles

When you want support or help

You will be 10k under before you get help or support

After depositing 5k

I got one bonus of 30 aud

As a vip

Vip support is a lie

No gambling responsibility

Stella is a sham and does a big hoax

Their casino is not ethical to their players

Online casinos are becoming a joke and exploiting players in every possible way while their casino is licensed in the carribean

They become untouchable

If their licence was in a western country

I'll be taking this matter to court and suing them

I expect an apology from stella

And 10% bonus of my 7k deposit while I was vip

If Stella can't apologise

Close my account and I'll call a lawyer to get them for gambling responsibility

I wrote numerous emails about closing my account

I told them it's an emergency I need to close my account

It's dangerous for me

They ignored me

I got evidence

I want legal action

I want 3000 dollars for the money that I should have not gambled because they ignored my gambling issues

Dear Huss23,

Thank you very much for providing the additional information.

To properly assess the responsible gambling aspect of your complaint, I would kindly ask you to provide all relevant communication and screenshots showing when you requested the closure/self-exclusion of your account due to your gambling problem. Please make sure that the dates of the requests are clearly visible.

In particular, please provide the earliest communication in which you clearly informed the casino that gambling was causing you problems and asked for your account to be closed or self-excluded.

According to the casino's Responsible Gambling Policy, self-exclusion requests can also be submitted via support@bohocasino.com. Could you please confirm whether you contacted the casino through this email address regarding your gambling problem and self-exclusion request?

If you did, please also provide copies of those emails and any responses you received from the casino.

You may attach all relevant documentation directly to this complaint thread or send it to karla.m@casino.guru.

Thank you very much in advance for your cooperation. These documents will help us establish the exact timeline of your self-exclusion requests and assess your case accordingly.

Karla M.

Dear Huss23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Huss23,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru