BOHO Casino - Pelaajan tili pysyy avoinna itse tehdystä pelikieltopyynnöstä huolimatta.

Hello team,

I played at bohocasino and on June 18, 2026, I wrote to them in the chat that I was addicted. They then directed me to bohocasino's VIP email address and told me to describe my problem there in order to close my account. Unfortunately, they haven't closed my account, and since then I have repeatedly requested self-exclusion and closure due to addiction.

Please help me

Hallo team,

ich habe bei bohocasino gespielt und denen am 18.06.2026 geschrieben das ich süchtig bin im Chat. Daraufhin haben sie mich auf die vip@ email von bohocasino geleitet und mir gesagt ich soll da mein Problem schildern um mein account zu schließen. Leider schließen die mein account nicht und ich habe seit der Zeit öfter nach selbstausschuss und Schließung aufgrund von Sucht gebeten.

bitte helft mir

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with BOHO Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila