BOHO Casino - Pelaajan tili pysyy aktiivisena vastuullisen pelaamisen pyynnöistä huolimatta.

I am submitting this complaint regarding Boho Casino and its handling of my responsible gambling requests.

I have screenshots showing that I contacted Boho Casino on August 8, 2026, and again on August 15, 2026, regarding my gambling activity and requested that restrictions be placed on my account.

I specifically asked Boho Casino for a deposit limit and also asked for my account to be closed/locked because I did not want to continue gambling and spending money.

Despite these requests, my account was not properly restricted or closed. I was still able to deposit and gamble, and I have subsequently spent over $3,000 after I had already asked the casino to intervene and prevent me from continuing.

I believe this is a serious responsible gambling issue. I did not simply decide after losing money that I wanted a refund. I contacted the casino before the additional gambling occurred, specifically asking for measures to restrict my gambling and ultimately asking for my account to be closed.

I have screenshots and other evidence documenting my requests from August 8 and August 15, and I am prepared to provide them for review.

I am asking Casino Guru to investigate:

Why my requests for a deposit limit were not properly implemented.

Why my request to close/lock my account was not acted upon.

Whether Boho Casino appropriately followed its responsible gambling obligations after receiving my requests.

The deposits and gambling activity that occurred after my first request.

Whether I am entitled to reimbursement of the money I deposited/lost after I had requested that my account be restricted or closed.

I am requesting that Boho Casino provide a complete explanation and consider a refund of the deposits/losses incurred after my responsible gambling requests, particularly from August 8 onward.

I am not asking for special treatment simply because I lost money. My complaint is specifically about the casino’s failure to act after I clearly communicated that I wanted to restrict my gambling and close my account.

I can provide screenshots of my conversations and evidence of my requests to Casino Guru.

I would appreciate Casino Guru’s assistance in reviewing this matter and determining whether Boho Casino handled my requests appropriately.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BOHO Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, sender's email, and recipient's email visible, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again from your registered email address at support@bohocasino.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

Greetings BOHO Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period.

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas