BOHO Casino - Pelaajan talletusrajapyyntöä ei hyväksytty.

I am making a formal complaint regarding the failure of Boho Casino to apply a deposit limit to my account in June 2026, despite my request for this limit to be placed on my account.

I consider this a serious failure for responsible gambling processes and customer support obligations.

I contacted the support team in June requesting that a deposit limit be placed on my account. Despite this request, the limit was not applied in a timely manner. I was subsequently able to continue depositing and gambling without the restriction I had specifically requested.

During this period, I had a substantial win. However, my experience with Boho Casino’s support team and the significant delays, responses and excuses surrounding my withdrawals caused considerable frustration and distress. Instead of being able to withdraw and retain my winnings, I continued gambling with funds that I had won.

Had my requested deposit limit been properly implemented when I initially contacted Boho Casino, my ability to continue depositing and gambling would have been restricted. I therefore believe there is a direct connection between Boho Casino’s failure to implement the requested limit, the subsequent handling of my withdrawal requests, and the losses I incurred after my substantial win.

boho casino continued to send offer me offers and free spins.

I am requesting a reimbursement of the gambling losses I incurred during the period in which the requested deposit limit was not properly applied.

I believe this matter warrants serious investigation because I specifically took steps to limit my gambling, yet the restriction I requested was not properly implemented.

I am seeking reimbursement of the losses that resulted during the period affected by this failure.

In addition they have not processed my request to self exclude on the 14th August which I requested via their support email and direct email to my vip manager Stella.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BOHO Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share with me your request to self-exclude your account and to set up a deposit limit? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• Has the deposit limit been set at all,
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email to support and separately to your VIP manager, and at the same time, include me in the copy of both emails at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings BOHO Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Thank you for your reply. I have emailed you with supporting evidence of screenshots and email threads.

I appreciate your support.

Thanks for your patience.

I went over the details you shared with me via email.

Was your request from Saturday processed?

Please let me know any news.

Hi tomas, no it has not. I did get lengthy response from boho which I will forward to you. They are saying I should just keep my account open as I dont use it anymore so theres no need to close it. 😳

Dear Scannedfromoz,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Scannedfromoz,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the BOHO Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a BOHO Casino representative to join this conversation and participate in resolving this complaint.

Dear BOHO Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.