BOHO Casino - Pelaajan talletus on takavarikoitu.

i sent 20$ LTC to this casino, not knowing there was a "minimum"(which was not clear when i deposited). even if there was a warning that was not easily readable, they did not disclose the minimum amount to send. this resulted in my 20$ deposit to be forever voided and i lost 20$ for nothing. talked to support and they would give me corporate garbage anwsers. this is ridiculous and the first time ever i saw a crypto casino void transactions that are not deemed "enough". disgusting.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to better understand the situation.

• Have you made any successful deposits into this casino before?
• When making the deposit in question, did you enter the amount in the CAD currency field or the LTC currency field?
• Before making the deposit, did you contact customer support to ask about the minimum amount required for a successful deposit?
• Did you receive any pop-up warning or notification informing you that the amount you were about to deposit was below the minimum permitted amount?
• Could you please forward me the communication between you and the casino’s customer support regarding the missing deposit at veronika.f@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

i have made this single deposit.

when i deposited it was asked to deposit via LTC amount and not CAD amount.

i did not contact support because why would i? i just wanted to play.

Dear Casino Guru and Player,

Thank you for your patience. We apologize for the inconvenience and would like to confirm that the funds from the deposit have been credited to the player’s balance.

Best regards,

Bohocasino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ezekielias,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika