Bobby Casino - Pelaajan talletusta ei ole koskaan hyvitetty hänen tililleen.

I made a $45 deposit using the Bitcoin 2 days ago and has not been credited to account yet. My bitcoin account shows transaction was confirmed on blockchain and money has the withdrawn from my bank account. have had several live chat conversations with Bob Lee "Sweety" regarding this issue he keeps saying he has escalated issue is working on getting fixed. He aslo told me to email support@bobbycasino.net with a screenshot of transaction showong money has been withdrawan from my account. I did that 2 days ago and again yesterday with Bob Lee hold on Live chat with me to conforned he received my email. When he said he got it and would continue to work on issue i discounted from chat. I still have yet to hear back from anybody and when i attempted to do a live chat this morning i begin the chat and they replied, "whme will be with you shortly" then asked for username & when i gave to them, it disconnected me from live chat and promted me to leave message and will recieve response by email as soon as possible. Still nothing...

Dear Forever27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked your screenshots and I can see that the transaction was made. It’s been a few more days since you submitted your complaint. Could you please confirm your deposit still hasn’t been credited?

Could you forward any relevant communication between you and the casino to kristina.s@casino.guru if there is any? (Or you can post it here).

Looking forward to hearing from you.

Best regards,

Kristina

So much for responding to my Complaint . They still have not credited the deposit I made on june 11. I tried to reply on your website but I could not find words to reply . Please let me know if there's anything else I need to do. I replied to your message of couple days ago by email I did not see where to reply online until now, sorry it took so long.

I also tried again to contact them via Live Chat when it showed they were online.

They said,

"Hello, ill be happy to assist you. May I have your username."

So i replied with username...

They replied,

"We will be right with you....."

And then chat closed, and promted me to enter question and email address. "

(See screenshot attached)

Thank you,

Jodie M********

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Thank you very much Forever27 for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Forever27,

I am very sorry to hear about your issue. I will do my best to help you.

Bobby Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

So no wht happens??

We would like to ask the Bobby Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Please close this case . Bobby Casino is under new management and took the time to reopen my case months after is was left unresolved , they reopened case call me over and ever until they reached me to completely resolve all. Issues. New management trying to resolve past issues

Thank you for letting us know we are glad we may close this case as successfully solved.