BlueChip Casino - Pelaajan tili on suljettu väitetyn petoksen vuoksi.

Dear casino guru,

I created bluechip gaming account on 17th March and deposited 8000 and get bonus of 15000 and my current funds is now approx 41000 and they start verification by asking of my id, selfie and Bank statement pdf.

I submitted all the details and after that they asking for proof of the funds deposited to bluechip casino but by mistake i sent screenshot of February month but soon i sent the pdf of my bank statement in which deposit of March month is shown but after that they blocked my account for some fraudulent activities.

But I didn't do any kind of fraud.

I think there is some misunderstanding while checking my bank statement.

I request you to please help to get my fu

nds.

The email from the bluechip casino is as follow

BlueChip Account Blocked

Dear Dheeraj,

We regret to inform you that your account with BlueChip Casino has been blocked due to suspected fraudulent activity. This action is by our Terms & Conditions, specifically clause 10.1, which outlines our strict anti-fraud policy:

"The Company considers the following actions as fraudulent including, but not limited to:

- participating in any type of collusion with other players;

-- development and use of strategies aimed at unfaithful bonus abuse;

-- fraudulent actions against other online casinos or payment providers;

-- provision of counterfeit documents;

-- use of stolen cards;

-- creating more than one account in order to get advantage from the Company's promotions;

-- provision of incorrect registration data;

-- provision of counterfeit documents."

After reviewing your account activities, we have detected certain transactions or behaviors that are potentially fraudulent practices. As a result, we have exercised our right to block your account.

Please note that we cannot return or compensate any funds remaining in your account balance.

Best regards,

BlueChip Antifraud Team

Dear kumardhiru246,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the documents you sent to the casino for verification? My email address is veronika.f@casino.guru.

What types of games did you play? Were they slots, live casino games, or did you bet on sports?

Could you kindly send me a link or a screenshot of the bonus you activated and played with?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I sent all the documents you want to your mail.

Please check and help me.

Thank you.

Thank you for your emails. Please answer the questions I asked you in my previous reply:

• What types of games did you play? Were they slots, live casino games, or did you bet on sports?
• Could you kindly send me a link or a screenshot of the bonus you activated and played with?

What types of games did you play? Were they slots, live casino games, or did you bet on sports?

Answer......I play aviator, mines, sports etc.

Could you kindly send me a link or a screenshot of the bonus you activated and played with?

Answer....https://bluechipcasino.io/in-en

Thank you very much, kumardhiru246, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello kumardhiru246,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite BlueChip Casino to join the conversation.

Dear BlueChip Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions that the player is being accused of. You can send the information to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear kumardhiru246,

We apologize for the delay.

Thank you for waiting!

You made the decision to undergo verification on your own initiative. However, your ID card did not pass the verification process in accordance with T&C 10.1.

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

participating in any type of collusion with other players;

development and use of strategies aimed at unfaithful bonus abuse;

fraudulent actions against other online casinos or payment providers;

provision of counterfeit documents;

use of stolen cards;

creating more than one account in order to get advantage from the Company’s promotions;

provision of incorrect registration data;

provision of counterfeit documents.

If you contact us again and provide an alternative document confirming your identity, we are willing to reconsider our decision.

Thank you for your understanding!

Dear Michal,

We have sent the documents to your email.

Thank you for providing us with the opportunity.

Best regards,

BlueChip Customer Care Manager.

Dear casino guru,

They told me to send the alternative document to confirm my identity but they don't want to take my documents.

Here is the screenshot of the chat.

Thank you for your response and for your email, BlueChip Customer Care Manager.

Can you please confirm if your offer has been reconsidered, or if the player still has the option to provide the additional documents that might help them to successfully pass the verification?

Dear kumardhiru246,

The livechat agents might not have all the information available straight away. Have you tried to send an email to the support team? If so, what was their response?

Yes I sent an email to the support team but there is no response from them.

Dear kumardhiru246,

We apologize for the misunderstanding.

Please try uploading an alternative document for identity verification again.

Thank you!

Best regards,

BlueChip Customer Care Manager.

Thank you casino guru,

My account is unblocked and I received my withdrawal also.

Thank you .

Dear BlueChip Customer Care Manager,

Thank you for your cooperation in finding a resolution to this case.

Dear kumardhiru246,

Thank you for your confirmation. I am glad that our involvement played a role in resolving the situation and that you have received your winnings.

We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Centre. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru