BlueChip Casino - Pelaajan tili on suljettu vahvistusongelmien vuoksi.

Hello dear i am playing this site for 5-6 months and verified my account by my govt. Id's and bank statement after playing regularly they ask for re-verification in which they ask for another id's like driving licence etc. at that time I don't have driving licence because i haven't applied for it so they closed my account marking as high risk and now i want to unblock my account because now i have driving licence and i can verify my account by my driving licence

Hello Arbaz143,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueChip Casino. Please allow me to ask you a few more question before we would move forward.

• Did you contact the casino support with your request?
• Do you have any real money balance on your casino account?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Arbaz143,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Did you contact the casino support with your request?

Yes contact many time

Do you have any real money balance on your casino account?

Yes have some balance in it

When was the last time you spoke to the casino and what was it about?

Last month

Hello Arbaz143,

Please forward all the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

I haven't screenshot it let me talk again and take screenshot of that to you

Hello Arbaz143,

Have you been able to retrieve or do you have a new communication which you can forward to us?

Additionally, can you please clarify if you have any real money balance on your casino account?

If they have not responded to you since, let us know and we will try to intervene.

Awaiting your response.

Regards,

Nick

Yes i have some real balance in it don't know about exact amount.

Hello Arbaz143,

What about the communication between you and the casino - has there been any which you can forward or if not, we can try to intervene.

Regards,

Nick

Reason is that i failed to provide them with my driving licence which was not available at that time because i haven't applied for it so they pushed me in the high risk now i have my driving licence..

It's is not fair dear nick

Thank you Arbaz143 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Arbaz143,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BlueChip Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed? Is there any remaining balance on his account? If not, can you prove it? If yes, would the casino be able and willing to provide the user with another chance to pass the KYC/verification - provided that his version of the story above is true and fits the reality?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Dear all,

Thank you for waiting!

We have decided to unblock this player and give him the opportunity to complete verification again. The funds from his account were not deducted, and the balance remains at 1,251 rupees.

Best regards,

BlueChip Customer Care Manager.

Thanks bluechip account is unblocked now, also thanks to branislav and all casinguru's for helping i can access my account now, trying to do kyc will update here after process done

verification done thanks dear bluechip and casinoguru team thanks a lot

What great news, Arbaz143!

Thank you for the confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Thank you very much, BlueChip Casino Team, for your help and cooperation!

Best regards,

Branislav, Casino.guru