BlueChip Casino - Pelaajan kotiutus on viivästynyt.

Iam a regular vip player in ur bluechip casino platform.. Now my problem occurs on 31 August 2026 while withdrawing my money it's says complete in the application but didn't actually came to my bank account.. Since than I have written so many messages contacted help support but still no solutions has been given to m. As told by help support it will take 72 hours to investigate my matter but it's been more than 72 hours already. So I kindly request you to look into the matter with immediate attention with top most priority and urge ur department for faster resolution as a vip player. As asked by ur team I have all the bank details and provide u a proof u asked for.

Despite giving all the documents and bank details statement as ask by your side... Its taking more than 72 hours to solve my issue.

Does imps takes this much time to withdraw money 😡

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Which payment method did you select for the two withdrawal requests that you have not yet received?
• Did you use the same payment method in the past, either for depositing or withdrawing?
• When was the last time the casino communicated with you regarding the uncredited transactions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Pradhan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.