Blockbets Casino - Pelaajan kotiutuspyyntö on viivästynyt.

I have requested a withdrawal and have not received any response from support, nor have I received any reply via email. I have requested a withdrawal multiple times, but support has not responded.

出金の手続きをして、サポートに問い合わせても反応すらしてくれないし、メールでの返事もない、出金を何回も頼むでもサポートが反応してくれない

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Do you currently have any pending withdrawal requests?
• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

No, it says on the website that it's the same day because the withdrawal is in cryptocurrency.

いや、仮想通貨で出金してるから即日だってサイトにも書いてあるでしょ

Thank you for your reply, Yuuuup. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I have $70

4 days ago

be

70ドルある

4日前

ある

Thank you for your reply, Yuuuup. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

No reply at all

The second image of the withdrawal is the one I applied for the other day, and the top one is the one I redid.

一切返事なし

出金の方の画像は二番目がこの間の申請で一番上がやり直したやつです

In this case, I recommend allowing a full two weeks, as this is the standard waiting period we usually advise players to follow. Please refrain from canceling the withdrawal request again during this time.

I will keep this complaint open, so please feel free to update me on any developments. If the withdrawal has not been processed within the next week, we will step in and follow up accordingly.

Thank you for your cooperation and understanding.

got it

わかりました

Dear Yuuuup,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There's been no contact

なんの連絡もない

what do you mean?

どういう意味ですか？

Dear Yuuuup,

Could you please let us know if there has been some progress regarding the pending withdrawal request?

Dear Yuuuup,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There is nothing.

なにもないです

Dear Yuuuup,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

thank you

ありがとうございます

Hello Yuuuup,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Blockbets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

What does that mean?

どういう事ですか？

Dear Yuuuup,

This means your complaint has moved to the next stage and is now being handled by a dedicated Resolver. I will take over communication with the casino and manage your case from here.

To help reach a resolution, communication between you, the casino, and the mediator is important, so a casino representative has been requested to join the conversation. This is a standard and positive step in the process.

You don’t need to do anything at the moment. If any additional information is required, I will contact you in this thread.

got it

thank you

わかりました

よろしくお願いします

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

If there's nothing I can do, that's fine.

何もできないないならもういいです

Dear Yuuuup,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

I am sorry I could not be of more help on this occasion.

Best regards,

Lucia S