Blockbet Casino - Pelaajan voitot on takavarikoitu.

Dear Casino Guru Support Team,

My name is Daniel E***** S********, and I am reaching out to file a formal complaint regarding an issue with my account at Blockbet.gg (Username: XXXXXXXX, Email: z******@a***bg).

Summary of the Issue:

On 03.01.2025 my account was temporarily suspended by Blockbet.gg for verification purposes.

I complied with all their requests and successfully completed the verification process, as confirmed by their team.

Despite this, my account balance of approximately $2400 was annulled without proper justification.

Details of the Problem:

1. After my account was reactivated, I noticed that my balance was completely removed.

2. I reached out to their support team multiple times, but their responses were either vague or unsatisfactory.

3. I believe that the funds were wrongfully confiscated, as there were no breaches of the terms and conditions on my part.

Request for Resolution:

I kindly request assistance from Casino Guru in mediating this dispute to:

Recover my confiscated funds of $2400.

Ensure a transparent and fair review of my case.

Supporting Documents:

I am willing to provide any additional information, including screenshots or email correspondence, to help resolve this matter.

Thank you for your attention to this issue. I trust in your platform's expertise and fairness to help me achieve a resolution.

Best regards,

Daniel E***** S********

Email: z******@a***bg

Username: XXXXXXXX

The text has been edited by Casino.Guru to safeguard the player's sensitive personal information.

Dear ziqaooo,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with Blockbet.gg. I understand how concerning this situation must be, especially regarding your account balance of $2,400.

To help us better understand your case and mediate effectively, could you kindly provide further details regarding the following:

Verification Process:

• What specific documents or information did the casino request during the verification process?
• Did they confirm that all documents were accepted without any issues?

Account Activity:

• Was the balance of $2,400 active (available for withdrawal) before your account was suspended?
• Were you using any bonuses or promotional offers associated with your account balance?

Casino Communication:

• Could you share the specific responses or reasons provided by Blockbet.gg for annulling your balance?
• Have they cited any terms and conditions you allegedly breached?

Supporting Documents:

Please forward any relevant communication (e.g., emails, chat transcripts, or screenshots) to [email protected] so that we can thoroughly review the correspondence and understand their position.

Your cooperation in providing this information is crucial for us to proceed with your case. Without your input, we won’t be able to investigate further or advocate effectively on your behalf.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Dear ziqaooo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.