Blind Luck Casino - Pelaaja uskoo, että hänen nostonsa on viivästynyt.

I have in

I won €26,900 at the casino. Naturally, I made a withdrawal. The maximum withdrawal limit at the casino is €1,000 per transaction. I uploaded all the necessary documents, which were accepted. Then I received an email claiming I had somehow cheated on their site. Well, my entire balance was gone except for €100. They simply made my €26,700 disappear.

Ich habe im

casino 26900€ gewonnen. Habe dann natürlich eine Auszahlung vorgenommen. Die Höchstgrenze liegt im Casino bei 1000€ pro Auszahlung. Habe auch sämtliche Dokumente hochgeladen die auch akzeptiert worden sind. Dann habe ich eine Email bekommen das ich irgendwie angeblich bei deren Seite betrogen hätte. Naja das gesamte Guthaben war dann weg außer 100€ . Die haben mir meine 26700€ einfach verschwinden lassen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AlexanderJaschin94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My €26,900 voucher has simply disappeared!

Mein Gutschein von 26900€ ist einfach verschwunden !

I was allegedly cheated

Ich hätte angeblich betrogen

Dear AlexanderJaschin94,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear AlexanderJaschin94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.