Bizzo Casino - Pelaajan voitot takavarikoidaan.

We have noticed that when playing the "VIP Casino Bonus Monthly" you have violated our rule on the maximum allowable bet with an active bonus. Please note that according to our General Terms and Conditions: 1e. The maximum bet with an active bonus is 5 EUR. (Unless otherwise stated in the special conditions for the bonus). The purchase of game features (including but not limited to re-spins) will increase your bet amount. If the player exceeds the maximum bet with an active bonus, Bizzo Casino reserves the right to collect the winnings. If the currency of your account is not specified, the maximum bet amount is equal to 5 euros in your currency. Therefore, we decided to collect the winnings. You are left with the original deposit with which you activated the bonus. Please note that you have accepted our General Terms and Conditions upon registration. ====says customer support ====

My honest view of all of it =======

Your decision to confiscate my winnings is, in my view, based on unfair and inconsistently enforced conditions that were not transparently presented at the relevant decision points. ⸻ MATERIAL CONDITION NOT CLEARLY DISCLOSED AT POINT OF ACTION The alleged 5€ maximum bet rule was not clearly and unambiguously displayed at: the deposit stage where the bonus was selected the bonus activation stage or in a way that prevented misunderstanding during gameplay A condition that can lead to full confiscation of winnings is a material term and must be presented clearly and prominently at the moment of decision. This did not occur. ⸻ FAILURE OF SYSTEM ENFORCEMENT If the 5€ limit is genuinely mandatory, then your system should: prevent bets above 5€, OR issue immediate and unavoidable warnings in real time Instead, your platform: allowed unrestricted betting provided no real-time enforcement and only applied consequences after winnings were generated This creates a situation where enforcement is not preventive but selective, which is fundamentally inconsistent with fair gaming standards. ⸻ SELECTIVE AND RETROACTIVE APPLICATION OF RULES The third-party payment issue you referenced: occurred weeks prior resulted in no immediate action was not raised at the time and was only used after winnings were achieved This constitutes retroactive enforcement, which raises serious concerns about fairness and consistency. ⸻ FINAL POSITION From my perspective, this is a clear case of: MISLEADING OMISSION OF MATERIAL TERMS FAILURE TO ENFORCE RULES IN REAL TIME RETROACTIVE APPLICATION OF RESTRICTIONS AFTER WINNINGS Even under offshore licensing standards such as those of Curaçao eGaming, operators are required to act in good faith and maintain consistent enforcement of rules. ⸻ FINAL DEMAND I am requesting once again the full payment of my withheld winnings. ⸻ FINAL NOTICE BEFORE ESCALATION If I do not receive a satisfactory resolution within 7 days, I will escalate this case without further notice to: your licensing authority (Curaçao eGaming) the European Consumer Centre Network and relevant public complaint and dispute resolution platforms I am prepared to submit full documentation of the case.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

I'm sorry to hear about your negative experience. I checked the bonus T&Cs and found this:

1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 40 HRK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 25 RON, 130 000 VND, 1000 PKR, 300 RUB, 35 CNY, 5000 ARS. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Bizzo Casino reserves the right to confiscate the winnings. If the currency of your account is not specified - the maximum bet amount is equivalent to 5 euros in your currency.

Our position is closely explained in the Fair Gambling Codex

https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila

Dear ahmetdu22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru