Bizzo Casino - Pelaajan talletukset ovat viivästyneitä ja niitä ei hyvitetä.

On several occasions I've made deposits and had problems with them. When you deposit, it doesn't appear in your account, and you have to contact support, who tell you: "Your deposit is under verification and investigation." Days go by, and they tell you the same thing, and in the end, the deposit is never credited, nor is the money that wasn't credited returned to your Mercado Pago account. This last deposit wasn't credited, and I've been dealing with it for days. I feel scammed and very depressed.

You have to suffer every time you deposit.

At the very least, I want my money back in my Mercado Pago account. If the deposit was declined, it's supposed to go to my MP account, but it didn't even do that.

en varias ocaciones he depositado y he tenido problemas con el deposito, cuando depositas no se acredita y tenes q contactarte al soporte que te dicen: su "deposito esta en verificacion y se esta investigando" pasan los dias y te dicen lo mismo y al final el deposito nunca te lo acreditan ni siquiera el dinero que no se acredito te lo devuelven en tu cuenta de mercado pago, este ultimo deposito no me lo acreditaron y hace dias q vengo lideando me siento estafado y muy mal animicamente

hay q padecer cada ves q depositas.

por o menos quieor mi dinero de vuelta en mi cuenta de mercado pago, se supone q si fue declinado el deposito deberia ir a mi cuentade MP pero ni siquiera eso

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear josesall,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Dear josesall,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru