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Hello,

I regret to inform you that I must file the following complaint because I have reached an impasse.

I played at Bizzo and won €2000.

My address and identity card would be accepted.

My credit card is not accepted, even though I sent three letters proving my official Trade Republic account.

The provider insists that the name must be visible on both the front and back, which is not possible with the virtual card.

Accordingly, the casino refuses to pay out.

I need your help.

Hallo,

ich muss leider folgende Beschwerde einreichen, weil ich nicht mehr weiterkomme.

Ich habe bei Bizzo gespielt und 2000€ gewonnen.

Meine Adresse und Personalausweis würde akzeptiert.

Meine Kreditkarte nicht, obwohl ich 3 schreiben geschickt habe die mein offizielles Trade Republik Konto nachweisen.

Der Anbieter verharrt drauf, das der Name auf Vorder und Rückseite zu sehen sein muss, was aber bei der virtuellen Karte nicht möglich ist.

Dementsprechend weigert sich das Casino auszuzahlen.

Ich bitte um Mithilfe.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that you sent the casino a video showing your personal information associated with the bank account and the card that was used to deposit?
• Is the bank account exclusively in your name?
• Could you please share with me your communication with the casino regarding the issue with the verification requirements and your attempts to explain that the card is virtual? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas