Bizzo Casino - Pelaajan kotiutus viivästyy vahvistusongelmien vuoksi.

hey im having issues with the verification process with this casino. they are being very difficult and arent accepting the documents im sending even though it is exactly what they are asking for .

so far ive uploaded 2 different forms of ID (passport and license) , 2 different proof of addresses (bank statement and car insurance) , 3 + months of bank statements showing all transactions, a selfie with my Id and numbers written on a paper .

now they keep canceling my withdrawal and saying to me to upload the same things ive previously uploaded and when i do , they decline it again .

im not sure what else i can do , im trying to comply with their requests but it seems im just going in circles with them

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Dear trist,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• How long have you been a player at this casino, please?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

23.10.2025 is when i made my first deposit

i have sent all the documents they wanted. now they want an alternative proof of address. i submitted a bank statement and my proof of car insurance that was issued to me on September 5th 2025 (its only done once a year) this is the only other proof of address i have because the rest of it is under my parents name. they declined it because its "over 90 days old"

this happened since the 6th of November.

i will send you everything that ive sent them and all the communications

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear trist,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina