Bizzo Casino - Pelaajan kotiuttaminen hylätään toistuvasti.

I joined casino yesterday and had one withdrawal which came within an hour which was great. I then deposited this morning and had a withdrawal for 500 euro rejected 3 times. They wanted bank details which I sent on to them which they rejected. I asked to close mu a count as I didn't want to spend my winnings. I spoke to support staff and they said they have requested a refund but won't tell me how much for. My account was fully verified yesterday and proof of deposit was also verified yesterday

Dear Seanzzzzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly that after the casino rejected your bank statements, you were able to submit the necessary documents and complete account verification? Did the casino inform you they will pay you your winnings or not? What reason did you give the casino support when requesting they close your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Seanzzzzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.